[ { "title": "Robotic systems and methods", "publication_date": "2015/19/11", "number": "09527217", "url": "/2015/11/19/robotic-systems-and-methods/", "abstract": "A robot having a base with a moving mechanism configured to move the robot according to control instructions, a controller configured to move the robot within a predetermined area along a pathway area, a body supported on the base, a camera mounted on the body and controlled to capture photo images while traveling along the pathway area, wherein the robot is controlled to rotate its body about a point in the pathway area and use the camera to take a 360 degree photo image of the surrounding at the location. The photo image is analyzed to identify information related to the location.", "owner": "WESTFIELD LABS CORPORATION", "owner_city": "San Francisco", "owner_country": "US" }, { "title": "Management system for using speech analytics to enhance contact center agent conformance", "publication_date": "2015/12/10", "number": "09473634", "url": "/2015/10/12/management-system-for-using-speech-analytics-to-enhance-contact-center-agent-conformance/", "abstract": "A call center compliance system is used to ensure that agents adhere to call center policies and applicable regulations when handling calls. A call handler processing a call between an agent and a remote party bridges on a speech analytics component. A keyword set is used by the speech analytics component to analyze the remote party's or the agent's speech. If a keyword is detected, an event notification is provided from the speech analytics component to the call handler. A logic script executing in the call handler defines what actions are to occur in response to receiving the event notification. The call handler can provide information to the agent, record a violation, or await further event notifications. In one embodiment, detection of a first keyword in a first keyword set spoken by a remote party causes the agent's speech to be monitored using a second keyword set.", "owner": "NOBLE SYSTEMS CORPORATION", "owner_city": "Atlanta", "owner_country": "US" }, { "title": "Systems and methods for highly scalable system log analysis, deduplication and management", "publication_date": "2015/17/07", "number": "09489135", "url": "/2015/07/17/systems-and-methods-for-highly-scalable-system-log-analysis-deduplication-and-management/", "abstract": "Systems and methods for parsing raw log data into structured log data, and removing duplicate entries, storing the deduplicated log data into binary format, and managing system events. The subject matter can increase speed of log data analysis and storage, reduce data storage for log data, and manage easily system events.", "owner": "LOGZILLA CORPORATION", "owner_city": "Austin", "owner_country": "US" } ]